PLAYTRI RENTAL FAQS

DOWNLOAD - Rental agreement and release

Q.  The price seems high, why is this and why is your rental a good option for me?  A.  Our Cost/Logistics: We are moving bikes around the country to each event, setting them up, and maintaining them in between events. It’s very reasonable when you consider the logistics. Saves You the Hassle: You don’t want to go through the hassle of disassembling, boxing, reassembling, shipping or flying with the bike, then disassembling, boxing, reassembling, boxing and shipping or flying again. Saves You Money: Flying with a bike can cost $400-600 round trip. Shipping it even two-day can cost $300-500 round trip. If you fly with a bike box, you usually need to rent an SUV or Minivan so you can fit your bike box in the car. Our bikes come tuned up and ready to race so it saves you the cost of a tune up. No Time Away From Biking: You don’t want to drop your bike off several weeks before the race to work around a transport company’s time frames. You Can Upgrade:  You have a decent bike, but this is a great chance to test out a high-end bike that will improve your race performance over your current bike. The rental fee can be credited to a future bike purchase at Playtri.  Things You Can’t Plan For: Your bike doesn’t make the flight, it gets lost in shipping, TSA doesn’t unpack and repack your bike with the same TLC that you did.

Q. How do I know what size fits?
A. We have trained bike fit experts who will assist you in getting the perfect fit. Above is a general guideline to give you a better idea of your size range – if you don’t know. Of course, there are exceptions, and if you aren’t sure, please contact us at bikerental@playtri.com at least 4 weeks before your rental is scheduled.

Q. Who will fit me to the bike? How can I be sure that the bike will work for me?
A. At the event, we will have a qualified bike fitter and a certified bike mechanic to make sure that when you leave the PLAYTRI booth, you are ready to race.

Q. Where will I pick up the bike I have reserved for the race?
A. We will have a large tent at the event village. Come to the service section of the tent and we will get you taken care of. Look for our blue Playtri Flags.

Q. When can I pick up my bike before the race?
A. Your bike will be available as soon as the expo opens. The online registration you go through will have a reservation time so that we can be ready for you. We recommend picking your bike up as early as possible so that you have some time to ride and familiarize yourself with the bike. Bike pick up must be completed no later than an hour before bike check in. If the event has a large number of reservations, pick up and fittings will be handled on a first come, first serve basis regardless of the time requested.

Q. How do I return the bike after the race?
A. When you pick up your rental bike, return options will be specified before you leave the booth with your bike. We do our best to retrieve the bike while you are out on the run to reduce your post-race responsibilities! We are set up inside Transition at the Bike Tech Tent. Please go there for all questions regarding your rental on the day of the race.

Q. What accessories does the bike come with?
A. The bike comes equipped with:

1x Flat Repair Kit (saddle bag, CO2 inflator, 16g CO2 Cartridge, pair of tire levers, 1 tube) 

1x Standard Bottle Cage on the frame (will fit any regular water bottle, bikes that can fit 2 frame bottle cages will have them)

1x Pair of Carbon Race Wheels 

1x Quick fit session and accessory installation. 

At the time of pick-up, we will install any accessories you want to add (pedals, computer mount, additional hydration units, etc.) …

Q. What if I really, really like my current saddle? Can I bring that one along? Do you have different saddle choices?
A. The bike includes a saddle. Unfortunately, we do not have other saddles to offer you if you do not like the one on our bike. If you are unsure, it is best to err on the side of caution. In which case we would STRONGLY recommend bringing the saddle you train on to help avoid potential issues.

Q. Will I have different options for gearing the bike? Can I change the cassette?
A. We will not change out componentry*, chains, or cassettes for any event. No exceptions will be made.

*Componentry being- aerobars, armrests, cranks, chain rings, stems, wheels, tires, etc…

Q. Will a hydration system be provided on the bike?
A. Each bike will come equipped with at least one bottle cage*** that mount to the frame. The cage will hold any standard water bottle. Please note that bikes sized small and extra small will not hold 24-ounce bottles.

***There may be some bikes that are capable of carrying 2 bottle cages to the frame of the bike.

Q. Can I bring my own hydration system to be mounted on the bike?
A. Yes, if it can easily be attached. The current hydration systems by brands like XLAB, Profile Design and Speedfil are easy to add to your bikes.

Q. Does the bike come with a bike computer or mounting system?
A. No, we do not include a computer on the bike. Most athletes are using the more sophisticated GPS-enabled systems in the marketplace. We can assist you with basic mounting of yours if necessary.

Q. Will I have a choice of color on the bike?
A. Unfortunately, we can only offer the bikes that we’ve made available.

Q. What if something happens to the bike?
A. You are ultimately responsible for the bike from the time you pick it up until the time you return it. If the bike is lost, stolen or damaged, you are responsible for the repair or replacement of the bike, wheels or parts that are missing or damaged. We have a Damage Waiver to help offset costs should something happen to the bike while in your care.

Q. What insurance do you offer for the rental bike? Do you have anything to help with damage protection?
A. We now offer our Damage Waiver, which is NOT INSURANCE, but a way to help offset costs should something happen to the bike while in your possession. We offer 3 different levels. The Damage Waiver is not a mandatory purchase to be able to rent from us, but we STRONGLY recommended it. The Damage Waiver must be purchased before leaving the Playtri Tent with the bike for it to apply to your rental.

Level 1 Damage Waiver - Costs $150 and will cover up to $1500 worth of damage. Athlete is responsible for the remaining balance.

Level 2 Damage Waiver - Costs $100 and will cover up to $1000 worth of damage. Athlete is responsible for the remaining balance.

Level 3 Damage Waiver - Costs $75 and will cover up to $750 worth of damage. Athlete is responsible for the remaining balance.

Q. Can I add my own race wheels to the bike?
A. No, each of our rentals will come with Carbon Fiber Race Wheels. No exceptions will be made.  

Q, Will you have race wheels available for the bike I reserve?
A. All rentals come with comparable carbon wheel options.

Q. Will you have pedals?
A. The bike will not come with pedals. You will need to bring your own. Pedals are also available for purchase at our shop in the expo village.

Q. Will there be bottle cages on the bike?
A. Yes, each bike will come equipped with at least one bottle cage*** that mount to the frame. The cage will hold any standard water bottle. Please note that bikes sized small and extra small will not hold 24-ounce bottles.

***There may be some bikes that are capable of carrying 2 bottle cages to the frame of the bike.

Q. Can I bring some of my own components to be put on the bike?
A. No, we will not have time to swap out components. Power Meter Pedals are acceptable. No other exceptions will be made.

*Componentry being- aerobars, armrests, cranks, chain rings, stems, wheels, tires, etc…

Q. I rented a Road Bike. Can I bring my clip-on aerobars and have you install them?
A. Yes, we will be happy to install your clip-on aerobars on our Level 3 Road bikes. Athletes must provide them as we do not have any to rent. We will also have some available for sale in our tent.

Q. Will your Tri Bikes have aerobars on them already? Or will I need to supply my own?
A. Yes, all our Tri Bikes have aerobars built in already. There will be no need to bring your own.

Q. Will there be someone available to help me install my pedals when I pick up my bike?
A. Yes, we will have a certified bike mechanic available onsite at all events.

Q. Should I bring my own bike tools in case something goes wrong during the race?
A. You will not need to bring any mechanic tools. We will provide a flat kit. The flat kit includes an 80mm valve length spare tube, 1 threaded C02 cartridge, C02 inflator and tire levers. If a multi-tool is desired, you will need to supply your own or we will have some for purchase in our Playtri Tent.

Q. What is the full process of the bike rental?
A. It will work like this: You will fill out our online reservation form. On race week, you will pick up your bike from the PLAYTRI booth at the event during the Expo Hours. We will help set up your fit to the bike and make any necessary adjustments. You will have to check the bike in at your bike check-in time. On Race Day, when you rack the bike and head for the run, our mechanics will go and retrieve the bike. We will help remove pedals and other personal items from your rental. All your items will be put in a bag with your bib number sticker on it. A picture will be taken as proof that the items we placed in your transition spot. If the bike is still in your transition rack, our mechanics will be in Transition at the Bike Tech Tent please stop there to see how to proceed further.

Q. How far in advance do I need to reserve a bike?
A. We are taking reservations now. If you have made the decision to rent a bike for your race, reserving now guarantees you a bike. We have a large selection of rentals, but it is best to reserve sooner to guarantee you get the bike you want. If you are booking within 30 days of the event, please email bikerental@playtri.com contact to confirm your rental is logistically able to make it to the event.

Q. Will someone be able to give me information where to ride if I am coming from out of town?
A. Great question, we’re not experts of each locale. We do know a lot of people who can guide you in the right direction. Visit us at the expo booth for more information.

Q. Is there a specific length of time the bike can be rented out?
A. Yes, the bike must be returned to your transition spot before you go out on the run or leave the bike in your transition spot in the event you either DNS/DNF or the event is cancelled. Our mechanics in Transition at the Bike Tech Tent will collect the bike.

Q. I need help. I can’t decide which bike to reserve. How can you help?
A. Please email us at: bikerental@playtri.com and provide us with the best way to contact you. A PLAYTRI expert will call or email you to help guide you to the bike that makes the most sense for your race-day needs.

Q. I booked a Service/Rental, but don’t see any confirmation for it?
A. Once the reservation or purchase has been made, you will receive an immediate purchase confirmation from RunSignUp. This confirms your reservation was placed and will show up on our side of things. We will send out our pre-race information email 1-2 weeks before the event with more details for your rental or service booked.

Q. What is your refund policy?   A. Once reservation is made and paid for, there are no refunds. The Rider can reschedule their reservation to another event that Playtri participates in if Playtri is notified at least 4 weeks (28 days) before the original event date the rental was booked for.

Q. What if the race is cancelled or rescheduled?   A. If there is a cancellation or major change in the timing or venue that causes either Rider or Playtri to not be able to attend or fulfill the requirements of renting the unit or equipment, Playtri will transfer the bike rental to the deferred event or Rider event of choice that Playtri participates in. In the event that the race is cancelled on the weekend of participation, Playtri’s agreement is fulfilled, and a refund will not be provided.